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The total solution to your voice and data network needs  

   

Your Total Solution

 
 

Telephone Systems, Computer Systems, Data & Network System,IT & Computing Services,IT Consulting,Network Implementation

 
 

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support plan options
 

  • Premium Support is designed for business critical applications and includes:
    • 24x7x365 emergency recovery
    • 24x7x365 network wide technical support
    • A dedicated technical account manager
    • Access to our web-based Service Request Tool and Knowledge And Solution Engine
    • Repair Services
    • Corrective Content Management
    • Network Discovery Services
  • Base Support is designed for customers with a high level of internal technical support and inventory management or non-critical applications and includes:
    • 24x7x365 emergency On site or remote troubleshoot & repairs
    • 8 AM - 5 PM local time network wide technical support
    • Access to our Web-based Service Request Tool and Knowledge And Solution Engine
    • Repair Services
    • Preventive and Corrective Content Management
  • Optional Services for all plans may include:
    • Hardware / Software Services
      This provides you with the ongoing access to the latest releases and upgrades to all systems include hardware, network operational and applications software.
    • Security & Updates Services
      Provides security scanning and consulting to proactively monitor your networks security performance and assist you with security decisions coupled with the updates and anti spyware.
    • Telecom Services.
      Allows you to place inventory ownership and management responsibility in our hands. In case of a Field Replaceable Unit (FRU) hardware failure, you contact us to request a replacement and we’ll arrange to deliver a replacement to any site covered by the Managed Spares Agreement that you purchase.

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